Refund policy
Refund & Return Policy
At Sham Home Store, customer satisfaction is our priority. If you're not fully happy with your purchase, we're here to help.
Return Window
You have 30 days from the date you receive your item to request a return. To qualify, the item must be unused, in its original packaging, and in the same condition you received it, along with proof of purchase.
How to Start a Return
Contact us directly at info@sham-home.com or via WhatsApp at +972 59 723 0636 with your order number and reason for return. Our team will respond within 1–2 business days with return instructions specific to your location.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no extra cost to you.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless defective: opened personal care items (e.g., massagers, unless faulty), and any item marked as final sale at checkout.
Refund Timeline
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 7–10 business days.
EU Customers
Under EU consumer protection law, customers in the European Union may cancel their order within 14 days of receipt without providing a reason, provided the item is unused and in its original condition.
Questions?
Reach us anytime at info@sham-home.com or WhatsApp +972 59 723 0636.